Overview

When dialing an International City Numbers phone number, your call may not connect and one of the following symptoms may be present:

• The call always reaches a busy tone.
• The call may ring once or not at all and just silence on the line.
• "Your call cannot be completed as dialed" recorded message is played.
• "The Number you are dialing appears to be incorrect" recorded message is played.
• "Does not have the facility to call the number" recorded message is played.

This article explains the correct format to use when dialing international numbers.  

Solution

International calls require a specific format when being dialed, but the numbers may change depending on the calling location and the country and the area being called.  

When dialing you must dial in this format:  IDD | Country Code | City/Area code | Phone Number

1. When dialing another country an IDD (International Direct Dialing) code must be dialed first.  This allows you to dial internationally to other countries.  Different areas of the world and countries have different IDD, depending on carrier and service type.  
   Here is a list of IDD codes and their country information.  
2. Next, the country code must be dialed.  Each country has its own country code which is dialed after the IDD.  Here is a list of country codes.   
   
   
3. Then dial the city/area code (if any) for the number you are dialing. Smaller countries may not use city codes or area codes, while larger countries have hundreds of them.
   
   
4. Finally, dial the phone number you are calling.  

To assist in locating the specific IDD, country code or city/area code you are looking for, there are online tools, such as AllAreaCodes.com.

Testing

Once the number is dialed in the correct format, the call will complete successfully.