Troubleshooting Access Issues with the Number Manager Portal

Overview:

Customers attempting to access the old Number Manager portal (http://numbermanagement.co.uk/Login.aspx) are encountering issues as the portal is no longer active. All services have been migrated to the new portal (https://citynumbers.numbermanager.co.uk/services/login). This article addresses common issues such as forgotten passwords, locked accounts, sign-in difficulties, and discrepancies in the number of active numbers between billing accounts and the Number Manager.

Solution:

For Forgotten Passwords:

1. Navigate to the new Number Manager portal login page: https://citynumbers.numbermanager.co.uk/services/login.
2. Click on the "Forgot Password" option.
3. Follow the instructions to reset your password.

For Locked Accounts:

1. If your account is locked, contact the Support Team by email or phone for assistance in unlocking your account.

For Sign-In Issues:

1. Ensure that your account is registered on the portal for your organization. If unsure, contact the Support Team to verify your account registration.
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3. Summary:

This article provides solutions for common access issues encountered with the Number Manager portal, including steps for resetting passwords, unlocking accounts, verifying account registration, and resolving discrepancies in the number of active numbers. If problems persist, reaching out to the Support Team is recommended for further assistance.

FAQ:

1. I have resolved the access issues but I notice that the number of active numbers in the Number Manager are less than the active numbers on my billing account.
   • If the number of active numbers in your billing account does not match the number of numbers in the Number Manager, refer to the specific article - Why Does the Number Manager Portal Show Only a few numbers compared to the numbers active in my Billing Account? - detailing how to resolve this issue.