How to Export Your Phone Number from CityNumbers: A Step-by-Step Guide

Overview:

This article provides detailed guidance on exporting a phone number from CityNumbers to another service provider. It addresses common scenarios and essential steps required in the phone number porting process.

Solution:

Step 1: Initiate the Porting Process

• The gaining communications provider must initiate the porting/migration process, as CityNumbers does not assist with the export process such as filling out a Letter of Authorization (LoA). For details please view Term # 19 in our Terms and Conditions. The gaining provider must reach out to the losing provider.

Step 2: Service Duration Requirement

• Ensure that the service has been active for at least 12 months, as porting/migration is only allowed after this period. For details please view Term # 19 in our Terms and Conditions.

Step 3: Completion of Export Process

• After receiving confirmation from the losing provider, CityNumbers will cancel the billing of the number and the account, if applicable. Note that no export fee is charged.

Summary:

This article outlines the steps for exporting a number from CityNumbers, emphasizing the importance of the gaining provider's role in initiating the process, the service duration requirement, and the finalization of the export process.

FAQ:

1. Who should initiate the number porting process?
   • The gaining communications provider is responsible for initiating the number porting process. They must reach out to the losing provider.
2. What role does CityNumbers have in the porting process? They are the providers of the numbers.
   • CityNumbers is a reseller of the numbers provisioned from the Carriers. CityNumbers does not have the means to port numbers to another provider. Once the Gaining Provider reaches out to the Losing Provider, the Losing Provider will reach out to CityNumbers for authorization. CityNumbers will then follow its internal process to authorize or decline the request.
3. Is there a minimum service duration before I can port my number?
   • Yes, porting/migration is permitted after 12 months of continuous service with CityNumbers.
4. Are there any fees associated with exporting a number from CityNumbers?
   • No, CityNumbers does not charge any export fee for porting out a number.
5. Can we cancel the number with CityNumbers and export it to another provider?
   1. No. In order for the export to be successful, the number must be live. This also includes having the billing account active.
6. Who do I get in touch with for more clarity/information on the export process?
   • Get in touch with a support agent or a raise a new ticket via our support portal