The Goal: A Seamless, Efficient Support Experience

Imagine a world where 90% of your issues are addressed immediately, no waiting, no hassle.

With ATLAS, our new AI-powered assistant, that world is here. Say goodbye to waiting in queues and say hello to instant solutions.

What Makes It So Special?

ATLAS goes beyond mere automated responses. It interprets your intent, and can directly make changes on your behalf and even update your account for a quicker, more efficient customer experience, without the need for a human agent.

Skeptical? Don't Be

We understand that new technology can sometimes be intimidating. Rest assured, we've invested countless hours to make our assistant as user-friendly and intelligent as possible. In fact, we're so confident that you'll find it so easy and effective that we are removing all other channels to contact our Support team.

We assure you, that this isn't about eliminating the human touch; it's about enhancing your support experience. Our AI is designed to handle the majority of queries swiftly, freeing up our human agents to focus on more complex issues that truly require their expertise.

What happens if I need Human assistance?

While our tool is mighty, there are some cases that still require the nuanced touch of a human agent, or you just might prefer to directly chat with an agent.

At any point, you can tell the AI: "I want to speak to an agent" and it will connect you immediately. Alternatively, this option is always available with the touch of a button after our AI has provided you with a solution to your problem.

How Do I Access This Marvel?

Getting started is as simple as signing in. The tool is integrated into our HelpCenter, just find this bubble at the bottom-right corner of our CityNumbers HelpCenter.

What Can ATLAS Do?

You might wonder, "Can it handle my specific issue?"

Here are a few examples of what ATLAS can do for you:

• Cancel specific numbers.
• Full Account Cancellation.
• Open a ticket with our Finance team.
• Answer questions about our price changes.
• and more...

Soon it will also be able to:

• Initiate porting requests.
• Order new numbers.
• Investigate faults.

The Future is Here, and It's Waiting For You

Transform your customer support experience today. Dive in and discover just how smart ATLAS really is.

Ready to experience the future of customer support? Sign in to CityNumbers HelpCenter now!